Important Checkout Information

Thank you for your order with Chevelle Depot.  We appreciate your business and hope you have a smooth and pleasant transaction with us.  Please take this opportunity to read about some important information regarding your order.

• We are here to serve our customers!  Our sales staff are available to assist you Monday to Friday from 8:00am-7:00pm EST and Saturday from 10:00am-3:00pm EST.  We still believe in having a strong sales staff that is readily available over the use of emails to deal with any step of your order from beginning to end.  It allows for a better understanding of your needs and a quicker response to any of your enquiries.  If you ever have an issue with emailing us, please do not hesitate to pick up the phone and contact us at our toll free number.  We are here to help you.
   
• We want you to get your order!  Our goal is to get your order out to you as quickly as possible.  However sometimes we do run into unforseen issues that may delay your order.  We are willing to work with our customers when these issues arise, but please understand that items such as backorders and manufacturing delays are out of our control.  Unfortunately it is the nature of the Restoration business and we understand that this can be very frustrating at times.  We typically request a time frame of 12-14 business days to receive your order.  We do provide an option (at a nominal fee) to split your order so that in stock products leave our warehouse shortly after the order is placed, and out of stock items leave as soon as they arrive (typically within 4-6 business days).  If you need an item quicker than that, please feel free to call us so that we can provide you with other options.  We are here to help you.
   
• Backorders are such an inconvenience!  Backorders are the most challenging issues to deal with when it comes to restoring your vehicle.  Unfortunately due to the fact that many of the parts made for your vehicle are made overseas, things such as manufacturing issues, retooling, Chinese New Year (where the entire manufacturing industry closes down for almost a month), and even transportation and customs issues can delay your product.  
  
  We attempt to notify our customers of any backorders as soon as possible after their order is placed.  There are some situations where we are in contact with our vendors two or three times until we can get an accurate ETA.  If your Backorder date changes, you will also be notified.  In most situations, a backordered item will not delay the delivery of your order.  In many situations, we will split out the order and send your in stock items to you.  Once your backordered item arrives, we will ship it to you at no additional charge.  We typically do not split orders for Freight or low valued items (under $100 before shipping).
  
  If you need to inquire about a backordered item, or any products that seems to have an unexpected delay, please call our office.  We are here to help you.
   
• We have Canada's largest inventory of parts and accessories for your car!  Inventory generates sales and our goal since 2009 is to have the largest stock of inventory available for your restoration project.  We currently have over 8000sqft of warehouse space and have acquired more than 40,000 products in stock and ready to ship to you. Our website shows you real-time stock levels to better assist you with your purchasing experience.  We try to be transparent with our stock so that you can be informed of your order status every step of the way. Those items we do not have in stock typically take a week or so to arrive in our warehouse.  Compared to many of the other US parts restoration businesses we are quite young and are working towards carrying the same volume of in stock inventory that you can find in the United States.  If you require more information about a product, or want to verify stock levels with us, please feel free to call our office.  We are here to help you.
   
• Your input helps grow our business!  We always accept constructive criticism and comments about our business, and use that to mold our processes and provide a better experience for the customer.  Every day is a learning experience for us, and our staff work very hard to ensure that your experience with us is a good one.    Sometimes mistakes happen, and with your assistance we can correct the issue as quickly and effectively as possible.  If at any time, things are not going as expected, please call our office and tell us about it.  We are here to help you.